1 - Definitions :
Customer : The natural or legal person who is a client of Substances Actives SAS, the publisher of the site on behalf of the aforementioned client.
Website publisher :
Substances Actives SAS
36 rue des petits champs, 75002 Paris
The purpose of the website is to provide information about :
The practice, how it operates, its opening hours, its staff and the treatments offered.
The information described cannot under any circumstances replace a consultation with, or diagnosis by, a healthcare professional, the relationship between a practitioner and his or her patient, or medical treatment prescribed by a healthcare professional.
Despite all the care taken in describing the information available on this website, errors may occur.
You can contact the customer via the contact page available on the site. Or directly by telephone on the number indicated on the site.
Content: All the elements making up the information on the Site, in particular text, images and videos.
Customer information : Hereinafter referred to as ‘Information (s)’, which corresponds to all personal data that may be held by Substances Actives for analysis and statistical purposes.
User: Internet user connecting to and using the aforementioned site.
Personal information: ‘Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies’ (article 4 of law no. 78-17 of 6 January 1978).
The terms ‘personal data’, ‘data subject’, ‘processor’ and ‘sensitive data’ have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679).
2 - Target audience :
Individuals, patients of the dental practice, Internet users, the general public looking for dental information.
Under no circumstances is this site intended to replace the relationship between a patient and his or her practitioner.
The content available on this site is intended to improve general information between the practitioner and patients or visitors.
3 - Site hosting :
GANDI SAS whose registered office is located at :
63-65 boulevard Masséna Paris (75013) FRANCE
4 - Content writing :
The content is written in part by the Substances Actives SAS scientific committee and then modified by the customer in order to personalise it.
The scientific committee is made up of dentists.
The dental surgeon in the practice is solely responsible for the content of his or her website.
5 - Financing the site :
This website is financed solely by the practice's dental surgeon; there is no other source of funding. There is no advertising on this website.
6 - Intellectual property :
This website is published by Substances Actives SAS.
All elements of this site belong to the publishing company, Substances Actives SAS, with the exception of trademarks, logos or content belonging to other companies or authors.
Any copy of the logos, textual, pictographic or video content, without this list being exhaustive, is strictly prohibited and is tantamount to counterfeiting. Users are therefore prohibited from modifying, copying, reproducing, downloading, disseminating, transmitting, exploiting commercially or otherwise, or distributing all or part of the Website's structure or content without the express authorisation of the legal representative of Substances Actives SAS.
In some cases, all the elements of this Website are licensed exclusively to the practitioner. In this case, the practitioner is responsible for all functions relating to the website: editing, writing, hosting, etc.
A specific mention will be included in the legal notices to indicate this operating licence.
The publisher can be contacted by e-mail at the following address
dpo@substancesactives.com, or by post to the registered office: 36 rue des petits champs, 75002 Paris.
7 - Copyright - Website created by Substances Actives.
8 - Management of personal data.
Visitors are informed of the regulations concerning marketing communications, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulation (RGPD: n° 2016-679).
9 - Person responsible for the collection of personal data: Substances Actives SAS
As the party responsible for processing the data it collects, Substances Actives undertakes to comply with the legal provisions in force. It does not collect personal data for commercial purposes. Depending on the Website services used, your choices and the settings on your terminal (in particular with regard to cookies and other tracers), the personal data concerning you is mainly: your surname, first name, email address and telephone number.
We may allow you to share information relating to our content on the website (in its fixed or mobile version), in particular via the sharing buttons. We remind you that access to these Social Networks requires you to accept their contractual conditions, which include provisions relating to the Personal Data Regulations for the processing carried out by them, independently of our pages on the said Social Networks.
To find out more about the protection of your Personal Data when browsing these Social Networks, please consult their respective privacy policies.
10 - Purpose of data collected
The site may process some or all of the data mentioned above:
- to enable browsing on the Site and the management and traceability of services ordered by the user: Site connection and usage data, number of route requests and telephone calls generated by the Site, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing (telephone or other), IP address,
- to improve browsing on the Site: connection and usage data (pages visited and bounce rate, etc.).
- Right of access, rectification and opposition
In accordance with current European regulations, Users have the following rights:
- the right of access (article 15 of the General Data Protection Regulation), rectification (article 16 of the General Data Protection Regulation), updating and completeness of Users‘ data the right to block or delete Users’ personal data (article 17 of the General Data Protection Regulation), where such data is inaccurate, incomplete, ambiguous, out of date, or the collection, use, communication or storage of which is prohibited
- the right to withdraw consent at any time (article 13-2c RGPD)
- the right to limit the processing of Users' data (Article 18 RGPD)
- the right to object to the processing of Users' data (Article 21 RGPD)
- the right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD)
If the User wishes to know how the site uses his or her Personal Data, ask for them to be rectified or object to their processing, the User may contact Substances Actives in writing at the following address
Substances Actives – DPO
36 rue des petits champs 75002 Paris.
In this case, the User must indicate the Personal Data that he/she would like Substances Actives to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on Substances Actives by law, in particular as regards the retention or archiving of documents. Finally, Users of the site may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).
11 - Non-disclosure of personal data
Substances Actives will not process, host or transfer the Information collected on its Clients to a country outside the European Union or recognised as ‘non-adequate’ by the European Commission without informing the client in advance. However, Substances Actives remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
Substances Actives undertakes to take all necessary precautions to protect the security of the Information and in particular to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Client's Information is brought to the attention of Substances Actives, the latter must inform the Client as soon as possible and inform the Client of the corrective measures taken. Furthermore, Substances Actives does not collect any ‘sensitive data’.
The User's Personal Data may be processed by Substances Actives subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to Substances Actives Users' data are our customer service agents.
12 - Types of data collected
With regard to users of the Website, Substances Actives also collects information that enables it to improve the user experience and offer contextualised advice:
IP address, location
This data is kept for a maximum period of 26 months after the end of the contractual relationship.
13 - Contact form :
Substances Actives recommends that you do not provide any personal or sensitive data via the site's contact form. This data will then be sent to the dental surgeon by e-mail from our service provider.
Substances Actives undertakes not to use or disclose this data but cannot guarantee its security and cannot be held responsible for it.
The customer undertakes to destroy the forms received by e-mail after including the patient in his own database.
14 - Incident notification
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security. If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of the user of the site is published without the user's knowledge, exchanged, transferred or sold on any medium whatsoever to third parties. Only the assumption of the purchase of Substances Actives and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the site.
15 - Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, Active Substances uses networks protected by standard measures such as firewalls, pseudonymization, encryption, and password protection.
When processing Personal Data, Active Substances takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
16 - Hypertext links, "cookies," and internet tags
The site contains a number of hypertext links to other sites, set up with the client's permission. However, the client is not able to verify the content of the sites visited and therefore assumes no liability in this regard.
Unless you decide to disable cookies, you agree that the site may use them. You may disable these cookies at any time, free of charge, using the deactivation options offered to you and detailed below. This may reduce or prevent access to all or part of the Services offered by the site.
« COOKIES »
A "cookie" is a small information file sent to the User's browser and stored on the User's device (e.g., computer, smartphone) (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies do not, under any circumstances, damage the User's device.
Substances Actives may process User information regarding their visit to the Site, such as pages viewed and searches performed. This information allows Substances Actives to improve the content of the Site and the User's navigation.
Since Cookies facilitate navigation and/or the provision of services offered by the Site, the User can configure their browser to allow them to decide whether or not they wish to accept them, so that Cookies are stored on their device or, conversely, that they are rejected, either systematically or depending on their issuer. The User can also configure their browser software so that they are prompted to accept or reject Cookies from time to time, before a Cookie is likely to be stored on their device. Substances Actives informs the User that, in this case, the full functionality of their browser software may not be available.
If the User refuses to have Cookies stored on their device or browser, or if they delete those stored there, the User is informed that their browsing and experience on the Site may be limited. This may also be the case when Substances Actives or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.
In such cases, Substances Actives declines all responsibility for the consequences related to the degraded functioning of the Site and any services potentially offered by Substances Actives, resulting from (i) the User's refusal of Cookies, or (ii) the inability of Substances Actives to save or consult the Cookies necessary for their operation due to the User's choice. Each browser has different configurations for managing Cookies and User choices. This configuration is described in the browser's help menu, which will show how the User can modify their preferences regarding Cookies.
The User may express and modify their preferences regarding Cookies at any time. Substances Actives may also use the services of external service providers to help collect and process the information described in this section.
These types of cookies are only placed on your devices if you consent to them by continuing to browse the Website. However, the User may withdraw their consent to Substances Actives placing these types of cookies at any time.
Internet Tags
Substances Actives may occasionally use Internet tags (also known as "tags," or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements that allow users to access the Website and on the various pages of the Website. This technology allows Substances Actives to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the User's use of this Site.
The external service provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for Substances Actives, and provide other services related to Site and Internet use.
17 - Applicable Law and Jurisdiction.
Any dispute relating to the use of the Site is subject to French law. Except in cases where the law does not permit it, exclusive jurisdiction is granted to the competent courts of France.
